Calculating Return on Investment

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A CHW talking to a woman holding her baby.
When calculating a return on investment, the following things must be considered:

  • What costs are you seeking to control?
    • Uncompensated care?
    • Avoidable hospitalizations and readmissions?
    • Costs due to poor provider-patient communication?


  • How can you enhance revenue?
    • Qualify more patients for coverage?
    • Bring in more patients who have coverage?
    • Reduce loss to follow-up?